Refund Policy

This Refund Policy applies to purchases made through VideoFaceSwap ("we," "our," or "us"), including one-time credit purchases, subscription plans, and other paid digital services available on our platform.

By purchasing credits, subscribing to a paid plan, or using any paid feature on VideoFaceSwap, you agree to this Refund Policy.

1. Digital Product Nature

VideoFaceSwap provides digital products and AI-powered services, including video face swap, photo face swap, GIF face swap, AI video generation, AI image generation, and other paid processing features delivered online.

Because these services are digital, often delivered instantly, and may begin processing immediately after purchase, all purchases are generally final and non-refundable, except as expressly stated in this policy or where required by applicable law.

2. General No-Refund Rule

Unless otherwise required by applicable law, we do not offer refunds in the following situations:

• Credits have been used, whether partially or fully
• Any output, result, or processing has already been generated using purchased credits
• You change your mind after purchase
• You are dissatisfied with the result for subjective reasons while the service functioned normally
• You purchased the wrong plan, subscription, or credit package by mistake
• You did not fully use your credits or subscription benefits
• You misunderstood product features, limitations, supported file types, or supported use cases before purchase
• You forgot to cancel a subscription before the next renewal date

3. Credit Purchases

All credit purchases are one-time digital transactions and are generally non-refundable unless otherwise required by law or expressly approved by us under the limited exceptions below.

Credits:

• Have no cash value
• Are non-transferable unless explicitly stated otherwise
• Cannot be exchanged for money or any other currency
• May only be used for eligible services available on VideoFaceSwap
• Do not expire unless otherwise stated in a specific promotional campaign, special offer, or separate product terms

Any promotional, bonus, gifted, free, compensation, or manually issued credits are always non-refundable and non-withdrawable.

4. Exceptional Refund Cases

We may, at our sole discretion, review refund requests only in limited cases such as:

4.1 Duplicate Charges

If you were charged multiple times for the same purchase due to a billing or technical error, you may request a refund within 7 days of the transaction date.

4.2 Major Technical Failure

You may request a refund review within 7 days if:

• The purchased service was completely unavailable or materially failed to function as described
• The issue was caused by our system and not by misuse, unsupported files, browser or device incompatibility, network issues, or third-party service interruptions
• The problem can be verified by our support team
• No substantial portion of the purchased credits or subscription benefits has been used

4.3 Unauthorized Payment

If you believe a payment was made without your authorization, please contact us immediately so we can investigate the matter.

We may require additional information to verify the request before taking further action.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind
• Subjective dissatisfaction without a verified technical fault
• Incorrect expectations about output style, quality, likeness, realism, or creative results
• Failure to read product descriptions, pricing details, billing terms, or supported functionality before purchase
• Partial use of credits
• Unused remaining credits
• Temporary service slowdowns, minor bugs, queue delays, or brief interruptions that do not prevent core usage
• Account suspension or termination due to violation of our Terms of Use
• Abuse, fraud, chargeback abuse, or suspicious payment activity
• Requests involving free credits, bonus credits, promotional rewards, or non-paid balances

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute through your bank, card issuer, Alipay, Stripe, Telegram payment channel, or any other payment provider without contacting us first:

• We reserve the right to suspend or terminate your account immediately
• We may remove access to paid services and remaining credits associated with the disputed transaction
• We reserve the right to provide transaction records, usage logs, account activity, and related evidence to contest the dispute where appropriate

We strongly encourage you to contact us first so we can review the issue and attempt to resolve it directly.

7. How to Request a Refund

To request a refund review, please contact our support team with the subject line:

Refund Request

Please include the following information:

• Your account email
• Transaction ID, invoice number, or payment receipt
• Purchase date
• The plan or credit package purchased
• A brief explanation of the issue
• Screenshots, screen recordings, or other supporting evidence, if available

We will review eligible requests and aim to respond within 7 days.

Submitting a request does not guarantee a refund.

8. Abuse Prevention

We reserve the right to deny any refund request if we reasonably believe the request involves:

• Policy abuse
• Repeated refund claims
• Fraudulent activity
• Abnormal usage patterns
• Intentional misuse of the service
• Attempts to gain paid services without valid payment

9. Changes to This Policy

We may update or modify this Refund Policy at any time. Any changes will become effective upon posting on this page. Your continued use of our services after such changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Refund Policy or would like to request a refund review, please contact us through our support page or by email: